Privacy
Your trust is our priority. Learn how DwipachalTour collects, protects, and handles your personal information.
1 Information We Collect
When you use DwipachalTour to browse, book, or inquire about travel packages, we collect information that helps us deliver a seamless travel experience. This includes:
- Contact & Identity Data: Full name, mobile phone number, email address, and emergency contact details.
- Booking & Travel Details: Travel date, selected seat numbers, pickup points, passenger counts, and special requests.
- Payment Records: Transaction IDs, payment methods (bKash, Nagad, Bank Transfer), and amount paid. We do not store sensitive bank PINs or passwords.
- Technical Data: IP address, browser type, device information, and interaction logs for system security and audit purposes.
2 How We Use Your Information
We use your information strictly for legitimate travel operation purposes, including:
Generating booking codes, bus seat allocation, and issuing official travel receipts.
Sharing passenger manifests with assigned trip guides for seamless check-in & boarding.
Sending departure reminders, weather advisories, and status updates regarding your trip.
Preventing fraudulent bookings, rate-limiting spam attempts, and maintaining audit logs.
3 Data Sharing & Third Parties
DwipachalTour does never sell or rent your personal data to third-party marketers. Data is shared strictly on a need-to-know basis with trusted operational partners:
- Assigned Tour Guides & Operators: Received passenger names, phone numbers, and seat numbers for trip manifest verification.
- Payment Gateway Processors: Verification of digital payment transaction IDs (bKash/Nagad/SSLCommerz).
- Legal Compliance: If required by law enforcement or Bangladesh government regulations for safety investigations.
4 Data Security & Retention
We employ industry-standard security measures, including 256-bit SSL encryption, parameterized database queries, and hashed user credentials. We retain your booking records as long as necessary to fulfill accounting, tax, and customer service obligations.
5 Your Rights & Contacting Us
You have the right to request access to your personal data, update profile details, or request deletion of your account. If you have any privacy-related questions, please reach out to us: